How Maggiano’s improves high-volume hiring

+ Goals

• Engage a wider talent pool
• Automate pre-screening and scheduling
• Increase applicant capture
• Reduce time to interview

+ Results

• 21,000+ candidates engaged
• 17,000+ interviews scheduled
• 5,100+ applicants hired

How Maggiano’s Little Italy Increased Applicant Capture and Reduced Time-to-Interview:

Maggiano’s needed an innovative way to combat challenges around talent attraction to have a steadier stream of candidates throughout the year.

Within a few weeks, Maggiano’s deployed its conversational AI candidate engagement solution and started capturing and engaging potential candidates across mobile and web. By prescreening and scheduling candidates through quick, seamless conversations with virtually zero involvement from the Maggiano’s team, the chatbot has become a powerful tool that solves for restaurant managers’ never-ending hiring needs while empowering the corporate recruiting team to focus less on administrative tasks and more on value-add activities.

“[Our chatbot] closed 66% of open requisitions in 2 weeks and has created an amazing experience for our restaurant. All our applicants first talk with [the bot], and if qualified, are directly scheduled with the restaurant”

Brooke Burgiel,

Senior Director of Human Resources, Maggiano’s Little Italy